8 Greatest RingCentral Options for 2023

RingCentral is a number one supplier of cloud-based enterprise communication and collaboration options. Regardless of its recognition, small companies discover its feature-rich platform too costly and overkill for his or her primary name administration wants. Many RingCentral alternate options available in the market provide extra inexpensive month-to-month plans, simple characteristic inclusions, customization choices, and a user-friendly interface.

Based mostly on our knowledgeable evaluation, we got here up with the highest RingCentral opponents:

• Nextiva: Greatest for buyer expertise administration
• Dialpad: Greatest for synthetic intelligence (AI) voice capabilities
• Vonage: Greatest for versatile a la carte service plans
• Grasshopper: Greatest for toll-free quantity sharing
• 8×8: Greatest for limitless worldwide calling
• Telephone.com: Greatest for fluctuating name volumes
• Avaya Cloud Workplace: Greatest for sturdy third-party integrations
• Ooma: Greatest for home-based solopreneurs

RingCentral & Greatest Options at a Look

Nextiva: Greatest General for Buyer Engagement

We selected Nextiva as our general greatest RingCentral various as a result of it gives an all-in-one answer for enterprise communication, collaboration, and buyer administration. It affords a set of options to arrange buyer communication in a single place so you may shortly handle queries, automate surveys, and scale back the prices related to third-party purposes.

Rivaling RingCentral’s unified communications (UC) capabilities, Nextiva affords a enterprise telephone system, video conferencing, group messaging, and on-line faxing. On the draw back, Nextiva’s most assembly period of 45 minutes could also be too brief for groups internet hosting prolonged conferences. A greater Nextiva various is 8×8, which gives limitless assembly entry for as much as 500 individuals.

Nextiva Month-to-month Pricing at a Look (per Consumer)*

• Important: $30.95 for limitless native calling, 45-minute video conferences, 1,500 toll-free minutes, auto-attendant, name historical past, maintain music, name group, group chat, and dashboard
• Skilled: $35.95 for multi-level auto-attendant, 3,000 toll-free minutes, 1,000 despatched and obtained SMS/MMS, and buyer relationship administration (CRM) integrations
• Enterprise: $45.95 for 12,500 toll-free minutes, 2,000 despatched and obtained SMS/MMS, voicemail transcription, and name recording
• Free trial: Seven days

*Save as much as 22% with annual billing

Nextiva Options

The Nextiva Name Pop shows essential caller and account data in your display. (Supply: Nextiva)

• NextivaONE app: A seamless desktop/cell app expertise that manages all conversations, together with voice calls, video conferences, or group chat, inside a single display. All communication options stay along with buyer expertise and productiveness instruments.
• Name presence: Shows the supply of group members, resembling busy, unavailable, or ringing. Customers can add a message beneath their standing.
• Notes on calls: Take notes whereas on a name with out switching screens. The notice is robotically saved with the contact document.

Dialpad: Greatest for AI Capabilities

Dialpad is without doubt one of the prime RingCentral opponents due to its in depth synthetic intelligence (AI) capabilities for voice, video conferences, and real-time analytics. It comes with built-in speech recognition and pure language processing for delivering insights and automating workflows throughout worker and buyer experiences. All plans embrace AI options like real-time name transcription, stay teaching, voicemail transcription, sentiment monitoring, and real-time analytics.

Extra telephone numbers may be expensive with Dialpad as a result of the month-to-month beginning payment begins at $15 per person. Customers are required to improve to the second-tier plan to buy additional numbers, whether or not native, toll-free, or worldwide. In case you’re on the lookout for a less expensive choice, contemplate Telephone.com, which affords extra telephone numbers for $4.99 month-to-month.

Dialpad Month-to-month Pricing at a Look (per Consumer)*

• Normal: $23 for limitless calling throughout the U.S. and Canada, customized name routing, as much as three ring teams, and a most of 5 hours for video conferences
• Professional: $35 per person for maintain queues, worldwide numbers, as much as 25 ring teams, and integrations with CRM instruments
• Enterprise: Personalized quote for 100% uptime assure, integrations with single sign-on (SSO) suppliers, and devoted account supervisor and assist quantity
• Free trial: 14 days

*The bottom plan payment is decreased from $23 to $15 whenever you select annual billing.

Dialpad Options

Dialpad makes use of AI for voice conversations, video conferences, and real-time analytics. (Supply: Dialpad)

• Fallback choices: Decide how inbound calls are dealt with when no operator is out there throughout enterprise hours. Fallback choices embrace voicemail, one other division, or automated response.
• Visible voicemail: Offers an summary of your voicemail messages with out having to pay attention to every message. Get hyper-accurate transcriptions, ahead them in messaging threads, and share the audio and textual content variations of the voicemail.
• Simultaneous ring: Ship incoming calls to a number of gadgets concurrently. Set calls to ring in your pc, pill, laptop computer, or smartphone.

Vonage: Greatest for a la Carte Pricing

We choose Vonage as our greatest various to RingCentral as a result of it helps you to customise plans based mostly in your wants. With its a la carte pricing, select from three prebuilt packages and add extra options and integration as what you are promoting wants change. This protects you from the price of paying for instruments you don’t want. The prebuilt plans embrace 43 normal voice options, resembling limitless calls and SMS, group messaging, name forwarding, and convention name.

Sadly, toll-free numbers and minutes will not be a part of its service plans. You need to buy toll-free numbers at $39.99 per thirty days, which might get very expensive if you happen to want a number of telephone numbers. Think about Nextiva, which gives complimentary toll-free numbers and a beneficiant toll-free minute allowance on all plans.

Vonage Month-to-month Pricing at a Look

• Cell: $19.99 per person for limitless calls throughout the U.S. and Canada, limitless SMS, limitless group messaging, entry to Vonage App Heart, and as much as 43 voice options
• Premium: $29.99 per person multi-level auto-attendant, 100 video attendees, desk telephone compatibility, and CRM integrations
• Superior: $39.99 per person for on-demand name recording, name group, and visible voicemail
• Free trial: 14 days

Vonage Options

Vonage’s fashionable and intuitive interface helps you to simply swap between calls, chats, and conferences. (Supply: Vonage)

• Do Not Disturb (DND): Quickly prevents incoming calls from ringing your telephone quantity. When enabled, all calls go on to voicemail.
• Name announce: Publicizes the customized tag assigned to a name to tell you of the aim of the decision. The characteristic works with name screening, providing you with the choice to reply the decision, switch it to a different agent, or direct it to voicemail.
• Name teams: Distribute calls to a gaggle of telephone strains to accommodate all incoming inquiries. Embody brokers with the identical skillsets and services or products information in the identical name group.

Grasshopper: Greatest for Shared Toll-free Numbers

Grasshopper is without doubt one of the greatest alternate options to RingCentral for groups needing a number of numbers and extensions with out the excessive value. Safe several types of digital numbers, whether or not native, toll-free, or self-importance. Its pricing construction varies based mostly on the variety of extensions and telephone strains included per plan—no month-to-month add-on charges. The truth is, it’s the one RingCentral various on this record that provides extra telephone numbers as you improve to higher-tier plans.

One main downside of Grasshopper is it lacks video conferencing and group chat, which most fashionable VoIP suppliers provide. If your organization desires to centralize communication and collaboration, select a supplier like Nextiva that allows you to handle all conversations in a single place with telephone, video, SMS, and productiveness instruments.

Grasshopper Month-to-month Pricing at a Look*

• Solo: $31 for one telephone quantity and three extensions
• Companion: $51 for 3 telephone numbers and 6 extensions
• Small Enterprise: $89 for 5 telephone numbers and limitless extensions

*All plans include limitless customers, enterprise texting, voicemail, customized greetings, and reporting. Save 10% with annual billing.

Grasshopper Options

The Grasshopper softphone app makes it simple to separate enterprise or private communications. (Supply: Grasshopper)

• Customized greetings: Arrange knowledgeable enterprise telephone greeting reflecting your model identification. Add an audio recording or faucet into Grasshopper’s skilled voice actors within the Voice Studio.
• Voicemail transcription: Know the content material of voicemail messages with out enjoying the audio file repeatedly. Grasshopper transcribes voicemails and makes them accessible on desktop and cell.
• Enterprise texting: Ship limitless textual content messages together with your Grasshopper telephone quantity. Use the moment response characteristic to ship automated textual content messages to missed calls from new clients. MMS assist is out there for subscribers with native numbers.

8×8: Greatest for International Communications

8×8 is a cloud-based VoIP answer for corporations with excessive worldwide name volumes and a world buyer base. Whereas most UC suppliers cost per minute for worldwide calling, the 8×8 X-series plans embrace limitless calls to 14 to 48 nations. It additionally gives native telephone quantity assist, permitting what you are promoting to ascertain a digital presence in a number of nations.

8×8 doesn’t provide toll-free minutes on all its service plans. If you would like clients to name what you are promoting with out additional charges, contemplate Nextiva, which allocates extra toll-free minutes with each subscription. It ranges from 1,500 on the Important plan to 12,500 on the Enterprise plan. In case you exceed your pool of toll-free minutes, Nextiva costs 2.5 cents per minute.

8×8 Month-to-month Pricing at a Look (per Consumer)*

• X2: $28 for limitless calls to 48 nations, multi-level auto-attendant, name dealing with, name queues, group chat, 500 video attendees, voicemail transcription, and name analytics
• X4: $57 for limitless calls to 48 nations, name monitoring, and supervisor analytics

*Save as much as 23% with annual billing

8×8 Options

The 8×8 Frontdesk is designed for high-volume name dealing with, permitting operators to route a number of calls simply. (Supply: 8×8)

• Name queues: Place calls in a queue whereas your operators are busy with different calls. Queues may be set as much as enable callers to remain on maintain, present their numbers for a callback, or depart a voicemail.
• Speech and textual content analytics: Makes use of automated speech-to-text transcription to gather insights from recorded voice conversations. Seek for key phrases and phrases to grasp what makes callers comfortable or pissed off.
• Overhead paging: Ship one-way audio bulletins to your workers who belong to a selected paging group. That is helpful for broadcasting bulletins and notifying group members who’ve a name ready.

Telephone.com: Greatest for Fluctuating Name Volumes

Telephone.com is a good various to RingCentral for its low cost month-to-month pricing choices. Combine and match metered and unmetered name subscriptions to simply regulate plans based mostly on the decision quantity necessities of your group. For instance, you may choose the Fundamental plan in periods of low name quantity and improve to the Plus or Professional plan throughout peak seasons. All plans embrace 50 normal voice options, resembling name dealing with guidelines, greetings, and maintain music.

One main drawback of Telephone.com is that CRM integration is locked behind the very best tier, and integrations are restricted to 5 purposes, resembling Zoho and Zapier. In case you’re trying to combine your telephone system together with your CRM system and present enterprise apps, select Avaya Cloud Workplace. It has over 200 linked purposes, together with well-liked options like Zendesk, Salesforce, and ServiceNow.

Telephone.com Month-to-month Pricing at a Look (per Consumer)*

• Fundamental: $14.99 for one telephone quantity, 500 shared minutes, 10 video attendees, and 50 normal voice options.
• Plus: $19.99 for limitless minutes and SMS, 25 video attendees, video recording, and voicemail transcription
• Professional: $29.99 for name analytics, name recording, 100 video attendees, and CRM integration

*Save as much as 20% with annual billing

Telephone.com Options

Ship and obtain textual content messages straight out of your Telephone.com account by way of an internet browser. (Supply: Telephone.com)

• Name analytics: Monitor peak occasions by measuring calls based mostly on period, course, and time of day. You can even break down inbound/outbound calls by quantity or extension.
• Name screening: Reply the decision to listen to the quantity dialed and the caller ID. You’re supplied the choice to just accept or reject the decision, and whilst you’re deciding, the caller will hear a ringtone.
• Schedules: Handle how incoming calls are dealt with based mostly on the time and day the decision is obtained. Route calls to totally different menus, greetings, numbers, or extensions.

Avaya Cloud Workplace: Greatest for Third-party Compatibility

Avaya combines its telephones and companies with RingCentral’s unified communications as a service (UCaaS) platform to ship cloud companies with all kinds of communication and collaboration capabilities. Constructed on RingCentral’s platform with over 300 prebuilt software program integrations, customers can hold their present purposes and combine them with Avaya Cloud Workplace. At present, the Avaya App Gallery has 267 purposes, together with CRM programs, productiveness instruments, and messaging apps.

Since Avaya relies on the RingCentral cloud-native MVP platform, its choices could also be overkill for small groups with primary telephone system wants. A digital telephone system like Grasshopper is a possible various because it gives all-inclusive plans for voice and SMS for a set month-to-month payment whatever the variety of customers.

Avaya Cloud Workplace Month-to-month Pricing at a Look (per Consumer)*

• Normal: $25 for one telephone quantity, 1,000 toll-free minutes, limitless calls inside U.S. and Canada, enterprise SMS, visible voicemail, group chat, multi-level auto-attendant, on-demand name recording, and 100 video attendees
• Premium: $30 for two,500 toll-free minutes, 200 video attendees, scorching desking, name monitoring, real-time analytics, superior name dealing with, and CRM integrations
• Final: $40 for 10,000 toll-free minutes, limitless storage, and machine standing alerts and studies

*Save as much as 20% with annual billing

Avaya Cloud Workplace Options

Avaya Cloud Workplace makes it simple to entry your earlier conferences, together with the abstract, notes, transcripts, and key moments.
(Supply: Avaya Cloud Workplace)

• Reclaim name: Recuperate the final name at a telephone that’s ringing or is linked elsewhere. You can even reclaim a missed name that goes to voicemail so long as it’s nonetheless offered via the system.
• Twinning: Allows a main extension or secondary telephone quantity to function as a single telephone. When a name is offered to the person’s main telephone, the secondary will ring. That is preferrred for customers who’ve a desk telephone and a wi-fi extension.
• Distinctive ringing: Use totally different ringing sequences for particular name varieties. For instance, an inside name makes use of a repeated single-ring, whereas an exterior name makes use of a repeated double-ring.

Ooma: Greatest for Residence Workplace Telephone

Ooma is our prime advisable RingCentral various for solopreneurs working their enterprise at residence. The Ooma Fundamental plan is a free residence telephone service with limitless calls throughout the U.S. and Canada, name ready, name logs, voicemail, and E911 service. To make use of this service, merely buy the Ooma Telo machine that allows you to join landline telephones to a community, making internet-enabled telephone calls doable.

Observe that Ooma’s collaboration options will not be as complete as RingCentral’s. It solely helps video conferences for as much as 100 individuals, together with entry to distant management and assembly logs. In case you suppose this isn’t sufficient on your collaboration necessities, contemplate Nextiva. This supplier has devoted collaboration software program that includes video conferencing, display sharing, group chat, and activity administration.

Ooma Month-to-month Pricing at a Look (per Consumer)

• Fundamental: Free for U.S. and Canada calling, name ready, name logs, name maintain, voicemail, caller ID, and name blocking
• Premier: $9.99 for enhanced caller ID, customized name blocking, superior voicemail, name forwarding, and multi-ring

Enterprise Telephone Plans

• Necessities: $19.95 for one toll-free quantity, as much as 50 voice options, ring teams, name blocking, and digital receptionist
• Professional: $24.95 for SMS/MMS, hybrid ring teams, name recording, name analytics, and voicemail transcription, and 25-attendee video conferences for 4 hours
• Professional Plus: $29.95 for name queues, name screening, 100-attendee video conferences for 12 hours, and scorching desking

Ooma Options

The Ooma desktop app helps you to simply entry your organization listing. (Supply: Ooma)

• Sizzling desking: Permits customers to briefly log into any unassigned desk telephone and use it to make and obtain calls as if it have been their telephone. That is preferrred for distant groups working at totally different places.
• Discover me, observe me: Create guidelines on the way you need to obtain incoming calls in particular places and which gadgets will ring. Ahead calls to particular gadgets and ring them concurrently or sequentially.
• Digital name deflection: Permit clients to shift from voice name to textual content message. That is useful for decreasing buyer wait occasions.

How We Evaluated the Greatest RingCentral Options

To reach at our unbiased rating, we compiled a listing of the highest RingCentral opponents. We created a rubric utilizing a set of standards—pricing, normal options, area of interest options, ease of use, buyer assist, and our knowledgeable ranking. We narrowed down our choices by selecting the highest eight highest-ranking suppliers.

Find out how we evaluated the very best RingCentral alternate options by clicking on the tabs beneath:

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Backside Line

RingCentral is a dependable and complete enterprise telephone system for scaling corporations coping with massive name volumes and requiring intensive collaboration. Nevertheless, if you happen to’re on the lookout for a possible various, it’s essential to match competencies in classes like scalability, unified communications (UC) capabilities, integration, and buyer assist.

We selected Nextiva amongst our record of the very best RingCentral alternate options as a consequence of its seamless integration of UC capabilities with buyer expertise administration. It includes a beneficiant toll-free minute allowance, an easy-to-use group chat platform, a built-in activity administration software, and sturdy video conferencing. The pricing could also be larger than different RingCentral substitutes, however you’ll have the ability to scale back prices given the reductions for annual billing and quantity purchases.

Join Nextiva’s seven-day free trial to find out if it fits what you are promoting wants and objectives.

Go to Nextiva