The Ministry of Commerce and NITI Aayog are engaged on a draft for on-line dispute redressal mechanism for the federal government’s On-line Community for Digital Commerce, in line with two authorities officers, who didn’t need to be named because the matter isn’t public but.
The draft must be prepared for suggestions by September-end, stated one of many officers.
“NITI Aayog had written to Ministry of Commerce on hiring third get together corporations for dispute redressal,” the official stated. “The proposal additionally mentions creating an internet platform for dealing with buyer complaints.”
The ODR platform will likely be a part of a three-step course of.
“In case of a discrepancy, the patron can elevate a grievance within the ONDC platform,” stated the identical official. “If the dispute isn’t settled, they’ll then transfer on to register their grievance on the ODR platform. The third step is approaching a client court docket.”
Emailed queries to Ministry of Commerce remained unanswered.
ONDC is an initiative geared toward selling open networks for all facets of trade of products and providers over digital or digital networks, in line with an announcement by Ministry of Commerce launched final month.
A complete of seven firms—one purchaser facet app, 5 vendor facet apps, and one logistics service supplier app—have adopted its protocols and have constructed ONDC appropriate apps.
This open community, at present in its pilot section, has been launched in grocery, meals and drinks segments in Bengaluru, New Delhi, Bhopal, Shillong and Coimbatore.
ONDC can even introduce new options in its return coverage.
“Each merchandise that will likely be listed may have three classes—full returns, restricted returns, and no returns,” stated the second authorities official. “It will mechanically deliver down complaints, given the vendor would have already offered info on return coverage on every merchandise.”
On the assembly of the ONDC advisory council in New Delhi, final month, it was determined that together with NABARD, programme will likely be made to deliver agriculture sector to ONDC
Final month, the ONDC Advisory Council at a gathering chaired by Commerce Minister Piyush Goyal determined they may work on a program together with NABARD to deliver agriculture sector to ONDC.