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eHopper is right in case you are in search of a point-of-sale (POS) system that may help surcharging and money discounting in an effort to save on pricey processing charges. Moreover, with instruments for managing objects by weight and perishable administration, it’s a nice answer for specialty markets.
In our 31-data-point analysis of the greatest POS programs for small companies, eHopper scored 3.71 out of 5. Regardless of the distinctive surcharging characteristic, eHopper didn’t fairly make the lower on our rating as a result of its different options are fairly fundamental, and it is just suitable with Android and PCs. Test our record of beneficial POS programs for merchandise with extra full characteristic units and industry-specific instruments.
Execs
- Free POS software program and built-in cost terminal
- Keep away from processing charges with surcharging and money discounting instruments
- Promote objects by weight
- Serialized stock for monitoring perishables
- A number of foreign money, items of measure, language, and {hardware} choices
- Trade-specific POS programs for meals vehicles, liquor shops, vape retailers, quick-service eating places, retailers, espresso retailers, bars, and bakeries
- Excessive-risk processing accessible
Cons
- Restricted integrations for add-on instruments and ecommerce
- POS system is susceptible to glitching
- Restricted buyer help
- Primary reporting solely
- Offline mode solely works for money transactions
- POS is just suitable with Android and Home windows
eHopper Overview
eHopper presents free cloud-based point-of-sale (POS) software program for retailers, small eating places, cafes, meals vehicles, and different enterprise sorts. Whereas the free plan is proscribed, cheap paid plans embrace ingredient-level stock monitoring, desk mapping, and an ecommerce web site.
Moreover, eHopper presents looking and money low cost options, so you’ll be able to move on processing charges to your clients as they take a look at, successfully making your processing free.
Surcharge: A payment you add to transactions to cowl bank card processing charges.
Money low cost: Providing customers a reduction to pay in money to keep away from cost processing charges.
Nevertheless, those who want on-line gross sales could be higher off with a POS that features a built-in ecommerce characteristic beneath its fundamental plans, resembling Shopify. Those who want full-service restaurant options and superior analytics instruments would discover eHopper missing. We suggest Lightspeed for higher analytics and Toast for working a restaurant.
When to Use eHopper
- US-based butcher retailers, material shops, spice distributors, and delis: eHopper means that you can promote merchandise by US customary items measurement system.
- Markets, grocers, and small retailers wanting a free POS: eHopper presents strong free variations of its POS for meals vehicles, liquor shops, vape retailers, quick-service eating places, retailers, espresso retailers, bars, and bakeries. It even made our record of the greatest grocery retailer POS programs.
- Shops avoiding processing charges: With each surcharging and money low cost options, you’ll be able to keep away from processing charges by passing them on to customers as they take a look at.
When to Use an Different
- Massive shops or these needing evaluation instruments: eHopper’s reporting options are restricted. Our high POS programs for stock administration supply extra full options with extra complicated stock instruments and reporting.
- Ecommerce companies: Whereas eHopper helps ecommerce, our beneficial multichannel POS programs supply extra inexpensive and feature-rich platforms.
- Most eating places, particularly full-service: eHopper has fundamental restaurant options however doesn’t help full-service institutions. Try our record of greatest restaurant POS programs for higher choices.
- Companies utilizing iOS gadgets: You’ll be able to entry your account wherever, however the POS system solely operates on PCs and Android gadgets.
Though eHopper presents industry-specific options, you could wish to take a look at alternate options deigned along with your {industry} in thoughts for your small business’ particular wants. Try guides to one of the best POS programs for liquor shops, comfort shops, vape retailers, and gasoline stations.
For the pricing class, eHopper bought a virtually good rating at 4.69 out of 5. That is primarily attributable to eHopper’s free POS plan, zero set up charges, and its surcharging and money low cost packages to save lots of you on processing charges. The most important limitation we present in eHopper’s pricing was its restricted cost supplier choices.
Ehopper presents three plans, its free Necessities plan, the OmniChannel plan, and the OmniChannel + Processing plan. The OmniChannel plans embrace extra strong instruments and handle omnichannel gross sales. Nevertheless, in case you join cost processing by way of eHopper whenever you get your POS (i.e., you join the Omnichannel + Processing plan), you get the Omnichannel POS software program and a cost terminal without spending a dime—you simply pay processing charges.
With eHopper’s Important plan you’ll be able to have these add-ons:
- Enterprise Web site: $39.99 per yr
- Digital Signage App: $29.99 one-time payment
Paid subscribers get these options without spending a dime.
Each eHopper plan features a fully-featured POS system, surcharging and money discounting capabilities, fundamental stock and buyer administration instruments, and tax administration options. Important gives fundamental experiences whereas upgrading to OmniChannel unlocks superior reporting instruments and the next options:
- On-line ordering web site
- Kitchen show system (KDS)
- Reporint
- Pre-authorization
- Menu builder
- Worker clock-in/clock-out
- Self-serve kiosk
- Poynt terminal
- Barcode supervisor
- Retailer switch
- Desk administration
- Ecommerce
- Loyalty and advertising instruments
- Exchanges and returns
- Stock matrix
All of eHopper’s plans supply cost processing by way of third-party integrations. You’ll be able to select between GoDaddy Funds, Nuvei, Evo Cost Worldwide, TSYS, North American Financial institution, First Information, International, and Elavon companies. You even have the choice to make use of different cost suppliers by way of Dejavoo. Moreover, in case you join cost processing by way of eHopper, you get the OmniChannel plan and a Pax cost terminal without spending a dime.
Processing charges differ between the totally different processors, however you can even decide to make use of eHopper’s surcharging and money low cost packages so that you simply successfully have zero processing charges.
eHopper {Hardware}
eHopper works with various {hardware} suppliers, together with Poynt POS terminals, Pax and Dejavoo bank card terminals, in addition to eHopper’s personal all-in-one POS system (customer-facing show, built-in receipt printer, bank card terminal, and money drawer).
Full {hardware} costs embrace:
- POS {hardware} bundles: $999–$1,499
- Receipt printers: $199–$359
- Money drawers: $109–$139
- Bank card terminals: $186–$710
- Scanners: $229–$239
- Tablets: $299+
eHopper additionally has a POS cellular app which you could obtain to your machine. Word, nonetheless, the app is just suitable with Androids and PCs; it is not going to work on iOS.
Total, eHopper earned excessive marks for its register options. Nevertheless, it misplaced factors for limiting the web terminal to its paid plan. eHopper additionally has very fundamental buyer administration capabilities in comparison with different POS choices, which additionally induced it to lose some factors.
eHopper helps product pictures within the checkout.
eHopper’s POS checkout is on the market by way of the eHopper app, accessible on Android and PCs. The check-out display is user-friendly and makes use of product pictures to make transactions foolproof. It’s straightforward to ring up gross sales, modify objects (like additional cheese on pizza), add reductions, and calculate taxes and suggestions. Plus, you’ll be able to customise merchandise placement in order that the most-purchased objects are most simply accessed.
Different register capabilities embrace an offline mode (money transactions solely), customized receipts, pay-in/pay-out administration, foreign money monitoring, and open/shut register. You too can set preferences like dine-in, take-out, and supply and use the customizable loyalty program to encourage repeat clients with particular offers.
eHopper’s larger plans embrace desk administration and on-line ordering, in addition to break up funds, pre-authorization, and partial funds for layaway packages or tabs. It additionally helps a number of areas and omnichannel gross sales, the place the free plan is proscribed to 1 location.
The web retailer is customizable and syncs along with your in-store system
eHopper eCommerce is a cloud-based on-line retailer that integrates with the bodily POS system. The ecommerce platform comes included in all omnichannel plans, however will not be accessible without spending a dime customers.
With eHopper Ecommerce, you’ll be able to create a customized on-line retailer, handle on-line orders, sync stock, and even add your itemizing to Instagram and Fb. The web terminal integrates with Authorize.Internet, PayPal, Stripe, and different cost suppliers. eHopper gives you with internet hosting and an SSL certificates.
Whereas eHopper gives all the mandatory administration instruments to maintain your retailer operating easily, we discovered most of them rudimentary in comparison with different choices. That is very true of eHopper’s reporting, which presents no customization choices and lacks depth or granularity. It additionally presents restricted advertising instruments and lacks SMS and e mail instruments.
You’ll be able to add modifiers to particular person merchandise or teams of merchandise.
eHopper’s stock administration system enables you to:
- Handle inventory by description, modifiers, items, and extra
- Set low inventory alerts
- Make and print barcodes for labels
- Handle retailer transfers
- Create stock matrices to optimize buyer decisions
- Regulate stock when doing audits
- Observe buy orders
- Handle your distributors
With eHopper’s components administration, you’ll be able to assign components to merchandise, together with setting the amount wanted for every product. The system mechanically deducts the components from inventory because the product is bought. You’ll be able to assign components to modifiers too.
eHopper has fundamental modifier administration.
Whereas eHopper will not be one in every of our beneficial restaurant POS programs, it’s a viable choice for small counter service or quick-service eating places. Relying in your alternative, you’ll be able to benefit from desk administration, ingredient monitoring, or establishing modifiers for create-your-own pizzas or sandwiches.
Self-service kiosks and on-line ordering make it straightforward for purchasers to order forward of time and choose up when the meals is prepared. eHopper accommodates liquor gross sales and has a bank card pre-authorization characteristic for beginning tabs in an effort to use it in your bar or if serving alcohol.
The system additionally enables you to settle for tips about receipts, terminals, or screens. You too can suggest quantities and have them utilized to orders, break up into funds, or entered manually. Tip experiences not solely present suggestions by time and worker however by different customized components.
Workers can clock out and in.
You’ll be able to set worker roles and permissions, together with what elements of the software program they will entry. Moreover, you’ll be able to retailer their contact info, give them reductions, monitor their exercise on the software program, and handle their suggestions.
The time clock operate lets staff clock out and in of their shifts on the software program however doesn’t have scheduling or payroll options. You’ll be able to obtain a report, nonetheless.
We discover eHopper POS to be an easy-to-implement answer for small retailers, from set-up, to operating transactions, to utilizing its different administration instruments. With a easy set-up course of, easy-to-find capabilities, nice customer support help, and checkout customization choices—the system could be very user-friendly and easy to get began.
The place eHopper misplaced factors was for its lack of iOS compatibility, few ecommerce and cost integrations, and restricted free help choices.
eHopper has a clear, easy-to-use interface
eHopper’s Data Base is the right place to search out solutions to your questions.
All eHopper customers can discover a thorough database of on-line help kinds on eHopper’s Data Base. Right here, you could find how-to movies and articles that stroll you thru the right way to use the POS system. Customers on paid packages can contact help by cellphone, e mail, and chat (free customers are restricted to help kinds on-line).
Signing up for eHopper is straightforward. Merely go to the web site, click on the Signal Up Button, then fill in a brief type specifying your sort of enterprise and your wants. As soon as eHopper accepts your utility, they’ll ship you directions for activating your account and setting every part up, like stock and gross sales tax.
We’ve checked out dozens of POS software program and had been impressed with eHopper’s consumer interface and options structure. The stock part is ideal for small retailers and a few quick-service eating places. Nevertheless, the worth, scope, and options (supported by consumer evaluations) counsel the software program has limits, significantly relating to full-service restaurant performance.
Whereas eHopper evaluations are combined (primarily for its buyer help), the software program’s low value level and detailed stock instruments make it a well-liked alternative for these in search of small grocery retailer and free POS programs.
What Customers Say in eHopper Opinions
Total, customers discovered the software program straightforward to make use of. eHopper appears to have been struck with the pandemic, as after September 2019, it went from almost constant 4- and 5-star evaluations to 1-star evaluations. Essentially the most important points had been the hit-and-miss buyer help and issues with the QuickBooks integration. A operating theme within the unhealthy evaluations over the previous yr was, “you get what you pay for.”
The latest consumer evaluations dated 2022 are primarily optimistic, with nearly all customers commenting about how straightforward it’s to be taught and implement of their enterprise.
- Capterra: 4.1 out of 5 stars based mostly on about 50 evaluations
Methodology: How We Evaluated eHopper
To guage eHopper and different POS programs, we seemed for software program that’s inexpensive for unbiased enterprise homeowners and included fundamental POS capabilities like test and order administration, the power to course of a number of types of cost, and stock monitoring. To search out one of the best, we additionally seemed for programs that help a number of enterprise sorts or dominate the {industry} they serve.
Click on by way of the tabs beneath to see the complete analysis standards.
30% of Total Rating
We prioritized POS programs that embrace a free plan or free trial, inexpensive subscriptions, and extra plans so that you simply received’t develop out of the system. We additionally awarded factors to programs with inexpensive built-in cost processing, versatile {hardware} choices, and no restrictions on the variety of customers, stock, and transactions. Lastly, we penalized programs that require long-term contracts and hefty set up charges.
15% of Total Rating
Companies want speedy and customizable checkout instruments, straightforward buyer administration, mobility to promote wherever, a course of to trace orders, and a technique to course of on-line orders. As a result of the way in which companies function has modified a lot in recent times, we additionally thought-about contactless funds, built-in on-line ordering, and on-line retailer options.
20% of Total Rating
We prioritized POS programs with 24/7 cellphone help. We additionally thought-about assist tickets and e mail or chat help, set up processes, and whether or not or not the system has an offline mode or hybrid set up in an effort to proceed operations whenever you lose web entry. Lastly, we thought-about if the system has an internet information base, coaching movies, or a coaching mode to assist carry new staff on top of things.
20% of Total Rating
We thought-about the general high quality of every system’s options, together with system stability and safety. We evaluated whether or not or not it presents a superb worth for its value level and standout options. Lastly, we accounted for our consultants’ expertise utilizing every system and interacting with customer support representatives, its evaluations, and the distinctive expertise of different small enterprise homeowners.
*Percentages of general rating
eHopper Often Requested Questions (FAQs)
Click on by way of the questions beneath to get solutions to a few of your most incessantly requested eHopper questions.
Sure, eHopper is a cloud-based POS system suitable with PCs and Androids.
Sure, eHopper POS presents a free plan for one POS terminal, a restricted variety of merchandise, and as much as 300 month-to-month transactions. You’ll be able to unlock one other POS license and limitless merchandise and transactions by upgrading to a paid plan at $39.99/month.
eHopper is fairly well-liked, and generally is a good answer for some small companies. Nevertheless, it lacks fundamental options like reward card administration, satisfactory reporting instruments, and buy ordering. When you want a free POS system, Sq. is our suggestion.
eHopper tends to be extra inexpensive, and it stands out for its surcharging instruments in comparison with different POS programs. The eHopper system tends to have extra rudimentary instruments, although, particularly with regards to advertising and reporting.
If eHopper is offline, you’ll be able to course of money transactions solely.
Backside Line
eHopper is a cheap POS software program that features all of the POS capabilities you may have to run your small enterprise—all whereas being straightforward to make use of. With industry-specific instruments for markets and specialty shops plus surcharging and money discounting instruments, eHopper is a superb choice for specialty retailers trying to save on their processing. Try eHopper to discover your choices and join a free account.
