Telehealth platform Teladoc Well being is increasing its collaboration with Microsoft to combine the tech large’s AI options into its platform, permitting suppliers to automate medical documentation creation throughout digital exams.
The digital care firm will combine Microsoft Azure OpenAI Service, Azure Cognitive Providers, and conversational and ambient medical documentation answer Nuance Dragon Ambient eXperience (DAX) into Teladoc Well being Solo. Solo is an enterprise platform that may be built-in with present IT programs to supply digital care.
Teladoc Well being Medical Group may also use Nuance DAX Categorical for its Teladoc Well being care visits. DAX Categorical is an AI-enabled medical documentation utility that may mix Nuance’s capabilities with OpenAI’s GPT4 within the Azure OpenAI Service, permitting for coordinated care by transferring documentation to different clinicians.
The digital care firm’s inventory rose amidst the information of the prolonged partnership.
“Administrative burden and employees shortages are main the reason why clinicians are leaving the career,” Dr. Vidya Raman-Tangella, chief medical officer at Teladoc Well being, stated in a press release. “We’re targeted on utilizing AI to reassert and construct the doctor-patient relationship at a time when expertise often does the alternative. We’re proud to accomplice with Microsoft and Nuance to interrupt new floor.”
THE LARGER TREND
In 2021, Teladoc and Microsoft introduced their partnership to streamline telehealth expertise and administrative processes by providing Solo within the Microsoft Groups surroundings for well being programs and hospitals.
The identical 12 months, Microsoft acquired conversational AI and ambient medical intelligence platform Nuance in an all-cash transaction totaling $19.7 billion.
In March, Microsoft’s Nuance Communications introduced its medical documentation instrument, Dragon Ambient eXperience Categorical, which used the most recent model of OpenAI’s synthetic intelligence language mannequin, GPT-4, launched earlier this 12 months. Nuance’s instrument builds off the corporate’s DAX documentation product, launched in 2020.
Final week, a federal choose dismissed a securities class-action lawsuit filed in 2022 in opposition to Teladoc Well being by shareholder Jeremy Schneider on behalf of events that bought Teladoc shares between Feb. 2021 and July 2022.
The go well with pertained to the digital care firm’s $18.5 billion merger with continual care platform Livongo, alleging its representatives misled buyers by downplaying the challenges it confronted integrating Livongo. It additionally claimed the corporate made deceptive statements and “artificially inflated the value of Teladoc’s inventory” throughout these 17 months.